Employee Benefits Client Services Representative Cordova, TN, Insight Risk Management - Cordova, TN

Employee Benefits Client Services Representative

Full Time • Cordova, TN, Insight Risk Management - Cordova, TN
Responsive recruiter
Benefits:
  • HSA and FSA
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Donation matching
  • Employee discounts
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources
InSight Risk Management, a Member of Correll Insurance Group has an immediate need for an Employee Benefits Client Services Representative at our Cordova, TN location. 

The Employee Benefits Customer Service Representative (CSR) plays a crucial role in assisting clients with their benefits inquiries and issues, ensuring high levels of satisfaction and support. 
 
Essential Duties and Responsibilities
  • Provide prompt and courteous assistance to customers via phone, email, and other communication channels. 
  • Identify and assess customers’ needs, delivering appropriate and effective solutions. 
  • Develop a comprehensive knowledge of product offerings to assist customers accurately and efficiently. 
  • Maintain detailed and accurate records of customer interactions to continuously improve service quality. 
  • Assist Account Executives/Managers in coordinating all aspects of client activities. 
  • Manage and administer requests and questions from clients and carriers. 
  • Contact carriers for acknowledgment, status, and escalation of pending claims. 
  • Update and organize client files and records in the management system. 
  • Assist with billing retrieval and follow-up with clients for payments and documentation. 
  • Assist with the creation of client renewal proposals and various special projects as needed. 
Essential Duties and Responsibilities
  • Excellent communication and interpersonal skills
  • Strong negotiation and presentation abilities
  • Analytical and problem-solving skills to assess clients’ needs and recommend appropriate coverage. 
  • Self-motivated, goal-oriented, and able to work independently and as part of a team. 
  • Technical proficiency with insurance agency management systems and Microsoft Office Suite. 
  • 3+ years of experience in a related field (preferred). 
Work Location: 
Cordova, TN 
 
Work Type: 
Full-time, M-F 

Summary: If you enjoy helping others and are a compassionate, customer-focused individual, then apply today! At Correll Insurance Group, we pride ourselves on our insurance products and customer service, and inclusive work environment for our team.
 
NOTE: The information contained in this job description has been prepared to indicate the general nature of work performed by an employee within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

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The Correll Way – Experience the Difference.

Benefits of working as an Independent Insurance Agent

Correll Insurance Group is more than just a workplace; it fosters continuous growth and professional development, understanding that well-rounded and engaged employees are crucial to success.

We uphold a safe and congenial work environment, coupled with a professional atmosphere. We hold the belief that the success of our people is intrinsically linked to the success of our business, which drives us to create an environment where our employees can thrive.

Our commitment to our team members is demonstrated through distinctive professional development opportunities and employee recognition programs. Correll is dedicated to 'together towards tomorrow' by investing time, talent, and resources into the local communities we support.
Helping You Stay Healthy - Mentally, Physically, and Financially
We know employees want different options to manage health matters for themselves and their families. As a company, we strive to provide high-quality health plans that meet these needs and are market competitive. 
Comprehensive Health Plans
Features of our medical coverage include access to a Custom Fitness Experience, Custom Member Wellness Center, and many more virtual experiences to help employees reach their individual mental and physical health goals.
Career Growth
Our approach is “What can we do to help you achieve your individual goals?” Correll works alongside its employees as a partner to help them get where they want to go. We provide team members with: + In-House Training, Upskilling & Work-Life Balance + Establishing & Achieving Performance Milestones
Vacation, Sick & Holidays
We recognize the importance of rest and relaxation for our team members and provide generous time off for vacation, sick time, holidays, volunteerism, and more.