InSight Risk Management, a Member of Correll Insurance Group has an immediate need for an Employee Benefits Client Services Representative at our Cordova, TN location.
The Employee Benefits Customer Service Representative (CSR) plays a crucial role in assisting clients with their benefits inquiries and issues, ensuring high levels of satisfaction and support.
Essential Duties and Responsibilities:
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Provide prompt and courteous assistance to customers via phone, email, and other communication channels.
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Identify and assess customers’ needs, delivering appropriate and effective solutions.
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Develop a comprehensive knowledge of product offerings to assist customers accurately and efficiently.
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Maintain detailed and accurate records of customer interactions to continuously improve service quality.
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Assist Account Executives/Managers in coordinating all aspects of client activities.
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Manage and administer requests and questions from clients and carriers.
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Contact carriers for acknowledgment, status, and escalation of pending claims.
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Update and organize client files and records in the management system.
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Assist with billing retrieval and follow-up with clients for payments and documentation.
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Assist with the creation of client renewal proposals and various special projects as needed.
Essential Duties and Responsibilities:
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Excellent communication and interpersonal skills.
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Strong negotiation and presentation abilities.
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Analytical and problem-solving skills to assess clients’ needs and recommend appropriate coverage.
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Self-motivated, goal-oriented, and able to work independently and as part of a team.
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Technical proficiency with insurance agency management systems and Microsoft Office Suite.
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3+ years of experience in a related field (preferred).
Work Location:
Cordova, TN
Work Type:
Full-time, M-F
Summary: If you enjoy helping others and are a compassionate, customer-focused individual, then apply today! At Correll Insurance Group, we pride ourselves on our insurance products and customer service, and inclusive work environment for our team.
NOTE: The information contained in this job description has been prepared to indicate the general nature of work performed by an employee within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Correll Insurance Group has been in the Carolinas since 1931.
The local agents of Correll Insurance Group offer individual and business insurance solutions. We develop client relationships to provide insurance packages, including homeowners and car insurance, flood and liability insurance, for both businesses and families.
We support local, independent agents who serve the towns they live in. Our agents have stood beside their neighbors in the Carolinas, Tennessee, Kentucky, Arkansas, and Mississippi for generations. Correll agents offer services backed by the resources of an established, national firm.
Correll Insurance Group, one of the largest independent insurance agencies in the Southeast. We are a Trusted Choice® independent agency that represents more than 200 insurance companies, allowing us to design the best product for most situations.