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Commercial Lines Client Service Manager North Charleston, SC, Pinckney Carter Insurance Agency

Commercial Lines Client Service Manager

Full Time • North Charleston, SC, Pinckney Carter Insurance Agency
Responsive recruiter
Benefits:
  • HSA and FSA
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Donation matching
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources
Pickney Carter, a Member of Correll Insurance Group, has an immediate need for a Commercial Lines Client Service Rep at our North Charleston location in South Carolina. 

A Commercial Lines Client Service Representative (CSR) provides support to businesses with their insurance needs. This role involves handling policy changes, renewals, endorsements, and addressing client inquiries related to coverage, billing, and claims. CSRs act as the first point of contact for clients and work to resolve issues, process documentation, and maintain accurate records within the agency management system.

Responsibilities

  • Client Support:
Responding to client inquiries, processing policy changes (endorsements, cancellations), and issuing certificates of insurance, binders, and auto ID cards. 

  • Account Management:
Assisting with renewals, gathering underwriting information, and preparing necessary documentation. 

  • Communication:
Interacting with insurance carriers to follow up on outstanding issues and ensuring timely communication with clients. 

  • Documentation:
Maintaining accurate records in the agency management system, processing audits, and handling loss-run documentation. 

  • Collaboration:
Working with Account Managers, Producers, and other team members to provide comprehensive support to clients. 

Qualifications
  • At least 1 - 3 years of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
 
Requirements:
·         High school diploma required, Bachelor’s degree preferred
·         Have at least 1 year of Experience in Commercial Lines.
·         Hold current and valid Property and Casualty Insurance license or able to obtain one within 6 months of accepting the position
·         Possess a supportive and responsive manner with internal and external customers
·         Possess above average computer skills, existing proficiency is strongly preferred in various needed programs, such as AMS360, ImageRight, Excel, and Word
·         Ability to set up and conduct meetings in a virtual environment such as Teams and Zoom including the ability to share screens and make presentations (ex. PowerPoint, Proposals, etc.)
 
Work Type:
Full-Time M-F, Non-Exempt
 
Summary: 
If you enjoy helping others and are a compassionate, customer-focused individual, then apply today! At Correll Insurance Group we pride ourselves on our insurance products and customer service, and inclusive work environment for our team.

NOTE: The information contained in this job description has been prepared to indicate the general nature of work performed by an employee within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

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