Personal Lines Customer Service Representative
Full Time • Wilmington - 110654
Benefits:
- 401(k)
- Health insurance
- Training & development
Job Description
George Chadwick Insurance is seeking a qualified and motivated individual to join our growing team as a Personal Lines Account Manager. This role serves as the primary liaison between insurance carriers, producers, and clients. The Account Manager is responsible for delivering exceptional customer service while managing new business, renewals, policy servicing, and claims support.
The ideal candidate will have strong customer service experience, be detail-oriented, proactive, and capable of independently resolving client issues.
Key Responsibilities
- Quote, market, and generate new business across all personal lines of coverage.
- Provide consistent, accurate, and timely communication to clients through verbal and written correspondence.
- Assist clients in understanding coverage options and determining their personal insurance needs.
- Manage and service existing accounts, including policy changes, applications, certificates, renewals, and claims follow-up.
- Review renewals proactively and remarket accounts when appropriate.
- Maintain strong carrier relationships.
- Promote client retention through relationship building and exceptional service.
- Support other Personal Lines team members during peak workloads or absences.
- Perform other duties as assigned.
Qualifications & Requirements
- Prior experience in the insurance industry, specifically personal lines Property & Casualty.
- Account management experience preferred.
- Active North Carolina Property & Casualty license required.
- Strong proficiency in Microsoft Office (Word, Excel, Outlook) and agency management systems.
- Excellent organizational, communication, and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
YOUR FUTURE at George Chadwick Insurance Starts Here
If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place!
George Chadwick Insurance is a local family owned independent agency with a knowledgeable and inclusive staff. This begins with great teammates that encourage each other to learn and grow to help make us better. No two days are alike due to the fluctuating coastal insurance market so team work is an essential part of our success.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.
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Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)