Commercial Insurance Account Manager
Full Time • Fully Remote - US
Summary: The Commercial Insurance Account Executive serves as the strategic liaison with the Sales Executive and client to provide a high level of consultative and expert advice to key clients. The position requires a significant degree of independent judgment and decision making. Minimally, the CI Account Executive will be responsible for revenue of at least $550,000.
Essential Duties and Responsibilities:
- Independently manage a book of business of key clients and serve as a subject matter expert/advisor for all aspects of managing the accounts of assigned clients.
- Possess superior product knowledge and know specific products offered by the agency's carriers. Keep up to date on insurance policy forms, coverage, rates, and underwriting appetite for insurance companies through bulletins and online communications.
- Expertly explain policy coverages and recommend additions/changes to client’s insurance programs. Promptly respond to policy coverage related questions.
- Investigate and resolve issues of significance for client
- Handle elevated complaints from clients
- Prepare and deliver stewardship reports to include risk mitigation efforts such as claims analysis and loss trends; experience mod analysis and trends; and other information to help with predictive modeling.
- Oversee the renewal process and coordinate setting strategy with the client, Sales Executive, and Marketing. Ensure timely renewal of all policies.
- Direct client service requests to the Account Manager, to include the issuance of proofs of insurance and processing of change requests, in accordance with agency guidelines, workflows and standards.
- Identify opportunities to cross-sell and up-sell in partnership with the Sales Executive by determining which products best meet clients’ needs
- Maintain client files within the agency management system for file documentation according to established workflow and procedures.
- Participate in interviewing and hiring decisions
- Participate in seminars and other training and continuing education sessions to maintain required licenses and designations, skill and leadership development, and those aimed at avoiding potential errors and omissions situations.
Core Competencies:
- Be able to perform all essential duties and responsibilities of the position with minimal supervision.
- Be a team player and display resourcefulness to find win-win solutions for our clients, insurance companies, and agency. Set a high standard for client service.
- Effectively communicate with clients, Sales Executives, underwriters, and other team members in a concise and articulate manner. Be a good listener.
- Be able to independently conduct business analysis and interpret reports.
- Possess ability to professionally deal with conflict and resolve problems.
- Exhibit a personal commitment to continuous professional development including insurance knowledge and risk management skills.
Education/Experience:
- Proficient in Microsoft Office Suite with experience working in an agency management system preferred.
- Demonstrate expertise in coverages, underwriting, rating and risk management.
- Demonstrate in-depth knowledge of commercial insurance policy coverage to effectively manage, service, and retain clients. A proficient knowledge of insurance markets is essential.
- Possess the ability to identify insurance coverage gaps and make recommendations for additional policies when appropriate.
- High School Diploma; College Degree Preferred in addition to 10+ year’s insurance agency experience.
Certificates and Licenses:
- Hold at least one insurance designation (CIC, AAI, ACSR, CISR).
We understand the importance of providing comprehensive and competitive benefits that support the well-being and financial security of our valued employees.
Some benefit highlights are:
- Bearing offers medical, dental, vision with premiums between /pay period.
- Many employee paid benefits with option to buy up: STD, LTD, Life Insurance
- 4.5% 401k company match
- Wellness Incentives
- Free memberships to wellness programs.
- Other benefits offerings include HSAs, FSAs, accident, critical care, hospital indemnity, pet insurance, and legal assistance.
Your well-being is our priority, and we are committed to providing you with a benefits package that supports your overall health, h
This is a remote position.
Compensation: $45,000.00 - $60,000.00 per year
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIANC member agency is a great career choice!
IIANC’s members are Trusted Choice® independent insurance agencies located all across North Carolina. You’ll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.
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Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)