Client Service Manager
Atlanta, GA
Client Service Manager
Full Time • Atlanta, GA
Job Description Summary
Supervise and direct team of insurance service professionals within designated area of responsibility. Drive success within the team through monitoring performance and productivity, coaching and mentoring teammates, and problem solving.
Supervise and direct team of insurance service professionals within designated area of responsibility. Drive success within the team through monitoring performance and productivity, coaching and mentoring teammates, and problem solving.
***4 days a week on the office***ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Serve as subject matter expert for questions and issues related to assigned area.
2. Manage team members, including coaching, monitoring, setting goals, completing evaluations, enforcing accountability, and developing strengths to lead to success.
3. Build and maintain relationships across internal business units and third party partners.
4. Identify team challenges, provide support, and follow through to resolution.
5. Serve as "working supervisor," including completion of duties similar to those of direct reports to accomplish the goals of the team.
6. Lead and participate in project groups.
7. Identify and recommend techniques and practices to improve operational efficiencies.
8. Remain abreast of current trends in insurance in order to support creation of an evolving and future-focused delivery of service.
9. Generate and analyze reports and take appropriate action.
10. Provide support to department manager and/or senior leadership as needed.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's Degree or equivalent education, training and work-related experience
2. Seven years of experience in insurance industry
3. Insurance P&C license
4. Highly effective written and verbal communication and facilitation skills
5. Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Preferred Qualifications:
1. Supervisory experience
2. Knowledge of insurance-specific systems and applications
3. Industry designation such as Certified Insurance Counselor (CIC), Chartered Property & Casualty Underwriter (CPCU) and Certified Insurance Services Representative (CISR)
Compensation: $65,190.00 - $162,970.00 per year
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIANC member agency is a great career choice!
IIANC’s members are Trusted Choice® independent insurance agencies located all across North Carolina. You’ll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.
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Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)