Benefits:

401(k) matching
Competitive salary
Paid time off

Customer Support Specialist

ACF Insurance & Financial Services, Inc.
Fuquay-Varina, NC

Job Description

The Customer Support Specialist at ACF Insurance & Financial Services is responsible for building and maintaining strong client relationships by servicing both our personal and commercial lines insurance accounts with accuracy, professionalism, and responsiveness. This role involves daily interaction with clients, insurance carriers, and team members while supporting retention, policy servicing, and general account management activities.

Responsibilities

Maintain excellent relationships with clients and prospects through regular follow-ups and ongoing account support
Respond promptly and professionally to client inquiries and service requests
Service existing personal lines policies, including endorsements, updates, and general policy maintenance
Issue certificates and proof of insurance and ensure proper documentation is filed
Follow up on policy changes and complete necessary follow-up calls, texts, and emails
Assist with retention efforts through reminder calls and communications
Run daily reports to identify accounts requiring servicing or follow-up
Process customer payments in-office and over the phone
Perform general administrative and clerical duties as needed

Benefits & Perks

Competitive pay
Paid vacation after one year of employment
Optional Simple IRA retirement plan (employee-owned, pre-tax contributions)
Training and professional development opportunities
Stable, established book of business since 1991
Weekends and nights off
Supportive and team-oriented work environment
Local, small, family-owned business with long-term job stability

Qualifications

1–3 years of customer service experience preferred
Valid driver’s license and reliable transportation
Strong customer service and people skills
Professional written and verbal communication abilities
Excellent organizational and time-management skills
Ability to complete daily tasks independently
Willingness to learn, grow, and work collaboratively in a team environment

Compensation: $16.00 - $19.00 per hour

YOUR FUTURE as an Independent Insurance Agent Starts Here

If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIANC member agency is a great career choice!

IIANC’s members are Trusted Choice® independent insurance agencies located all across North Carolina. You’ll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!

With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

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Benefits of working as an Independent Insurance Agent

Career advancement in a growing field

With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)

Flexibility

Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)

Make a Difference

Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)

Job Security

Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)