Job Description

The Personal Lines CSR at ACF Insurance & Financial Services Inc is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks:

Great work environment
Competitive Pay
Optional Health Insurance
Optional Simple IRA retirement plan that you would own pre-taxed
Paid Vacation
Training and Professional Development
Job Stability
Weekends Off!
Local small family owned business
Established Book of Business since 1991

Responsibilities:

Maintain excellent relationships with clients and prospects through regular follow-ups and general account support.
Respond to and assist existing clients needs in a timely manner.
File documentation, filing and issuing proof of insurance for customers.
Follow up as necessary with any policy changes or necessary "follow-up" calls.
Service existing personal line policies and accounts as requested.
Reminder calls, texts and emails to help agency with retention of book of business as needed.
Run daily reports to determine which accounts may need servicing.
Process customer payments both in the office and over the phone.

Qualifications:

1-3 Years of Customer Service Experience preferred
Possess a valid driver’s license and a source of reliable transportation.
Willingness to learn and grow with the agency.
Be people-oriented, customer-focused, and professional in developing client relationships and servicing existing clients.
Good organizational skills with an ability to complete daily tasks without supervision
Must have good written and verbal communication skills
Have excellent time management skills and enjoys working in a team environment

Compensation: $15.00 - $16.00 per hour

YOUR FUTURE as an Independent Insurance Agent Starts Here

If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIANC member agency is a great career choice!

IIANC’s members are Trusted Choice® independent insurance agencies located all across North Carolina. You’ll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!

With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

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Benefits of working as an Independent Insurance Agent

Career advancement in a growing field

With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)

Flexibility

Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)

Make a Difference

Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)

Job Security

Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)

Personal Lines Customer Service Representative

YOUR FUTURE as an Independent Insurance Agent Starts Here

Or apply here.

Yes, Text Me!

Let Us Text You!

Benefits of working as an Independent Insurance Agent