Job Description

The Personal Lines Account Manager is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Responsibilities

Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
Actively solicit increases in coverage or rounding out accounts at every service contact.
Actively network and solicit new business.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system

Qualifications

Hold NC insurance license and prefer a minimum of two years personal lines insurance account management experience as well as hold a Bachelor’s Degree or comparable work experience.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
Technology and Computer proficiency including agency management systems.

Benefits/Perks

Competitive Pay
Professional Development
Job Stability in a growing industry

YOUR FUTURE at Flatlands Jessup Insurance Group Starts Here

If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working at Flatlands Jessup Insurance Group is a great career choice!

Flatlands Jessup provides exceptional service to our customer, with a focus on always exceeding their expectations. We are a trusted source of guidance for individuals and business owners dealing with the complexity of insurance needs. We help you navigate the waters and give you the bearings needed while you focus on your whole world.

With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Yes, Text Me!

For the fastest response to interviews & follow-ups. Opt-out anytime.

Let Us Text You!

Texting increases your chance for an interview. Texts for this job only. Opt-out anytime.

Location

Address

City

States

ZIP Code

Resume/CV*

Type/Paste Text

Cover Letter

Type/Paste Text

Recent Job Title

Recent Employer

Do you hold an active insurance license?*

How many years of sales experience do you have?*

Can you work in a position with weekly/monthly sales goals*

How have you performed with your previous sales goals/quotas?*

How many years of inside sales experience do you have?*

Are you willing to do outbound sales (with training/support)?*

How many years of experience do you have with face-to-face sales and customer service?*

Do you currently hold or are you willing to obtain a Property and Casualty license prior to hire?*

How proficient are you with using Microsoft Suite?*

Are you comfortable learning new technologies?*

Do you have a minimum of two years personal lines insurance account management experience?*

Do you hold an active insurance license?*

Highest Level of Education?*

Flatlands Jessup Insurance Group- Washington Location

Flatlands Jessup Insurance Group- New Bern Location

Benefits of working at Flatlands Jessup Insurance Group

Career advancement in a growing field

With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)

Flexibility

Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)

Make a Difference

Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)

Job Security

Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)